RETURNS

For merchandise returns, it is required that the items be returned in their original condition, which includes being unworn, unwashed, and unaltered. Additionally, the tags must remain attached. Returns should be initiated within 14 days of receiving the order.

To ensure the efficient processing of returns, please include the returns form within the parcel. Failure to include the returns form or order details may result in delays and we cannot guarantee that the return will be processed within the designated 10-14 working day timeframe.

In the case of international returns, any customs or import duties incurred will be the responsibility of the sender, unless the returned item is found to be faulty. We have no control over these charges and cannot predict their exact amount. Customs regulations vary significantly from one country to another, so it may be advisable to consult your local customs office for further information.

REFUNDS

Upon completion of the return process, your refund will be processed within a timeframe of 10-14 working days. However, it is important to note that we retain the right to reject any returns if it is determined that the merchandise does not meet the criteria for a valid return.

Please be aware that the time it takes for the refunded funds to appear in your banking statement may range from 3-5 working days. We regret to inform you that this timeframe is beyond our control and is dependent on your banking service provider. Kindly consider this when expecting the funds to be reflected in your account. It is important to note that original shipping charges are non-refundable.

Please log into your account for confirmation of refund.